Data Rectification
If your account data is inaccurate, update or correct it using the link below.
Data Portability
You can use the links below to download all the data we store and use for a better experience in our store.
Access to Personal Data
You can use the link below to request a report which will contain all personal information that we store for you. We will respond within 45 days.
Right to be Forgotten
Use this option if you want to remove your personal and other data from our store. Keep in mind that this process will delete your account, so you will no longer be able to access or use it anymore.
Right to file a Complaint
If you believe your privacy rights under PIPEDA or provincial law have been violated, you can contact our Privacy Officer or file a complaint with the Privacy Commissioner of Canada or your provincial authority.
Withdrawing Consent
You can withdraw your consent to data processing at any time. Contact us at info@soboejewels.it
Quebec’s Law 25 Data Portability
Quebec residents have the right to request a copy of their data in a portable format under Law 25.
FAQ
JEWELRY COMPOSITION
Can they be purchased individually?
Yes , you can purchase the jewelry individually. In specific cases where only the pair is available for sale, this is specifically indicated in the product details.
What materials are Soboe Jewels© jewelry made of?
Soboe Jewels© jewelry is made of 925 silver and gold-plated 925 silver from 100% recycled resources.
Silver, like other alloys, is a material that can be recycled infinitely without ever losing its characteristics and quality.
The consumer can request all the certifications relating to the raw materials and the workmanship carried out, using only suppliers certified by LBMA Responsible Silver Certificate , Responsible Jewellery Council, TF – Traceability & Fashion .
What allergens might they contain?
Our jewelry is 100% nickel-free . It's hypoallergenic, as it doesn't contain nickel in the silver it's made from or in the plating process used on the product.
How is enamelling done?
The enamel on some of the collection's jewels is made entirely by hand in the goldsmith's workshop in Arezzo, where the entire product is created.
SHIPMENTS
How much are the shipping costs?
Shipping costs are €6.90 in Italy.
How many days does it take for orders to be delivered?
Orders are processed on the same day and delivered to the address indicated during the purchase within 48/72 working hours .
PAYMENTS
What are the payment methods?
We accept all major payment methods: credit and debit cards ( Visa , Mastercard , American Express ), PayPal , Apple Pay , Google Pay , Shop Pay .
Can I be 100% sure of my payment?
Absolutely . All payments made on our e-commerce site are protected by SSL encryption and comply with PCI DSS level 1 , the highest security standard for credit card data management. A fraud detection system is also integrated.
Can I pay cash on delivery?
No , at the moment, to ensure better order management, it is not possible to pay by cash on delivery .