Data Rectification
If your account data is inaccurate, update or correct it using the link below.
Data Portability
You can use the links below to download all the data we store and use for a better experience in our store.
Access to Personal Data
You can use the link below to request a report which will contain all personal information that we store for you. We will respond within 30 days.
Right to be Forgotten
Use this option if you want to remove your personal and other data from our store. Keep in mind that this process will delete your account, so you will no longer be able to access or use it anymore.
Right to Restrict Processing
You can request to limit or temporarily stop the processing of your personal data under certain circumstances. Please contact us at info@soboejewels.it for assistance.
Right to Object
You have the right to object to certain types of data processing, including direct marketing or processing based on legitimate interests. Contact us to submit your objection at info@soboejewels.it.
Contact Information
For questions regarding your personal data or privacy rights, contact our Data Protection Officer (DPO) at:
Email: info@soboejewels.it
Address: Viale Curtatone 24, 28100 Novara Novara, Italy
Right to Lodge a Complaint
If you believe we have not addressed your concerns, you have the right to lodge a complaint with your national data protection authority.
FAQ
JEWELRY COMPOSITION
Can they be purchased individually?
Yes , you can purchase the jewelry individually. In specific cases where only the pair is available for sale, this is specifically indicated in the product details.
What materials are Soboe Jewels© jewelry made of?
Soboe Jewels© jewelry is made of 925 silver and gold-plated 925 silver from 100% recycled resources.
Silver, like other alloys, is a material that can be recycled infinitely without ever losing its characteristics and quality.
The consumer can request all the certifications relating to the raw materials and the workmanship carried out, using only suppliers certified by LBMA Responsible Silver Certificate , Responsible Jewellery Council, TF – Traceability & Fashion .
What allergens might they contain?
Our jewelry is 100% nickel-free . It's hypoallergenic, as it doesn't contain nickel in the silver it's made from or in the plating process used on the product.
How is enamelling done?
The enamel on some of the collection's jewels is made entirely by hand in the goldsmith's workshop in Arezzo, where the entire product is created.
SHIPMENTS
How much are the shipping costs?
Shipping costs are €6.90 in Italy.
How many days does it take for orders to be delivered?
Orders are processed on the same day and delivered to the address indicated during the purchase within 48/72 working hours .
PAYMENTS
What are the payment methods?
We accept all major payment methods: credit and debit cards ( Visa , Mastercard , American Express ), PayPal , Apple Pay , Google Pay , Shop Pay .
Can I be 100% sure of my payment?
Absolutely . All payments made on our e-commerce site are protected by SSL encryption and comply with PCI DSS level 1 , the highest security standard for credit card data management. A fraud detection system is also integrated.
Can I pay cash on delivery?
No , at the moment, to ensure better order management, it is not possible to pay by cash on delivery .