FAQ
JEWELRY COMPOSITION
Can they be purchased individually?
Yes , you can purchase the jewelry individually. In specific cases where only the pair is available for sale, this is specifically indicated in the product details.
What materials are Soboe Jewels© jewelry made of?
Soboe Jewels© jewelry is made of 925 silver and gold-plated 925 silver from 100% recycled resources.
Silver, like other alloys, is a material that can be recycled infinitely without ever losing its characteristics and quality.
The consumer can request all the certifications relating to the raw materials and the workmanship carried out, using only suppliers certified by LBMA Responsible Silver Certificate , Responsible Jewellery Council, TF – Traceability & Fashion .
What allergens might they contain?
Our jewelry is 100% nickel-free . It's hypoallergenic, as it doesn't contain nickel in the silver it's made from or in the plating process used on the product.
How is enamelling done?
The enamel on some of the collection's jewels is made entirely by hand in the goldsmith's workshop in Arezzo, where the entire product is created.
SHIPMENTS
How much are the shipping costs?
Shipping costs are €6.90 in Italy.
How many days does it take for orders to be delivered?
Orders are processed on the same day and delivered to the address indicated during the purchase within 48/72 working hours .
PAYMENTS
What are the payment methods?
We accept all major payment methods: credit and debit cards ( Visa , Mastercard , American Express ), PayPal , Apple Pay , Google Pay , Shop Pay .
Can I be 100% sure of my payment?
Absolutely . All payments made on our e-commerce site are protected by SSL encryption and comply with PCI DSS level 1 , the highest security standard for credit card data management. A fraud detection system is also integrated.
Can I pay cash on delivery?
No , at the moment, to ensure better order management, it is not possible to pay by cash on delivery .